Security Policy

At Islaviva, we are committed to protecting your personal information and ensuring a secure shopping experience. This Security Policy explains how we safeguard your information when you visit or make purchases from our store.

Data Protection

We use industry-standard SSL (Secure Socket Layer) encryption technology to protect your personal and payment information during transmission. All sensitive information is transmitted securely and processed through PCI-compliant payment gateways.

Payment Security

We do not store full credit card numbers or sensitive payment information on our servers. All payment transactions are securely processed by trusted third-party payment providers that comply with industry security standards.

Account Security

Customers are responsible for maintaining the confidentiality of their account credentials. We recommend using a strong, unique password and avoiding sharing login information with others. If you suspect unauthorized access to your account, please contact us immediately.

Fraud Prevention

To protect our customers and prevent fraudulent activities, orders may be subject to verification procedures. We reserve the right to cancel or hold orders that appear suspicious or cannot be verified.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, tax, accounting, and reporting obligations.

Third-Party Services

We may use trusted third-party service providers, such as payment processors, shipping partners, and analytics providers, to operate our business securely. These providers have access only to the information necessary to perform their services.

Updates to This Security Policy

We may update this Security Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions or concerns regarding our security practices, please contact us through our Contact Us page or by email at support@islaviva.com.